The IT Curves’ Telephony system is a feature-rich Asterisk-based PBX system, that is fully integrated with IT Curves’ Call Center and Dispatch modules. It is designed to be able to recognize a called-number, which allows a single call center to process a call for multiple companies using each company’s name.
Integration with Call Center switches the call taker software screen to called companies and using the Caller ID automatically retrieves the last trips recorded from that Caller ID. This integration not only allows the Call Center agent to responds to callers using the company name, but also refers to the customer by the customer’s name, which pops up on the screen.
Integrated Telephony and Call Center features include:
The Call Out feature enables drivers to contact their customers upon arrival from the driver’s smart device.