Rides to Health is an integrated transportation brokerage and ride booking network for healthcare centers. Rides to Health links four parties – patients, healthcare centers, funding sources, and of course transportation agencies – into an integrated network served by a central system and service platform. By connecting the dots through integration and communication to provide better transportation to essential services, Rides to Health provides better outcomes for every party along the way.
Access to transportation is a key social determinant of health, particularly for kidney disease patients who require three round trips a week to their life-sustaining dialysis treatments. Dialysis care, where time is critical for the patient, poses a significant and unique problem for transportation providers since an estimated 50% of all dialysis patients depend on public transit. The demand for transportation to dialysis burdens ADA paratransit schedules and budgets, and the patients themselves often receive service not suited to their needs and condition. More than just affecting transportation agencies and patients, unreliable transportation also hurts the operations and quality of service of dialysis centers. Failures in transportation similarly harm the entire healthcare network and its funding sources by pushing more patients into ambulances and emergency rooms.
Patients have access to all the available transportation options and payment methods at their fingertips. By linking all the available transportation providers together with funding sources, patients will easily be able to select their preferred providers. Their eligibility data can also help match them to appropriate funding sources for easy application and payment for their rides.
By improving communication between patients, transportation providers, and healthcare facilities, the efficiency and reliability of rides increases. Patients will more reliably receive their treatments because of the security of transportation. Healthcare facilities will suffer fewer costs from missed appointments, and the improvement to the delivery of preventative care helps funding sources and patients alike.
Rides to Health provides platforms for everyone involved - patients, transportation providers, healthcare centers, and funding sources - to access all the benefits of increased organization and efficiency. Each portal is built specifically for the needs of that party: funding sources set their eligibility requirements and payment limits; healthcare centers monitor the arrival and departure of patients to improve scheduling efficiency; transportation providers are given rides with all the information necessary to serve them; and patients have greater choice in finding, paying for, and booking rides to their necessary medical transportation.
IT Curves’ Call Center capabilities are among the leading solutions in the industry. Our simple, intuitive interface helps agents take all the necessary details and dispatch rides with ease. Rider data is stored to automatically populate the screen with rider information and common destinations. Staff can quickly book return rides, repeating trips, view the status of existing trips to provide ETA, and more, all from this central interface.
Our Efficient Ridesharing Algorithm (ERSA) is an industry leader in efficiently grouping and dispatching shared-ride trips. Rides to Health uses this algorithm to form routes based on previously booked trips while it modify the routes dynamically to add same-day on-demand add-on trips while removing the cancellation and no-shows. ERSA is extensively customizable to meet your organization’s operating needs and allows you to efficiently combine flex-route microtransit with paratransit trip demands.
Subscription and eligibility application processing allows riders to digitally fill an application and submit the application with the required attachments online. This one application will include necessary data for all associated funding sources and transportation providers. In compliance with HIPAA, only the necessary information will be shared with each organization. Administrators for each organization can process applications online, ask for additional documentation, and finally approve the eligibility of the rider. They also set predefined trip restrictions such as eligible dates, zones, and addresses.
The riders’ digital wallet gives flexibility to riders by allowing them to automatically pay all or part of the fare from their saved payment methods or subscribed payment programs. Wallets may be tied to a credit card for automatic payment or be topped up with funds using money order, check, gift cards, or cash payments from which fares are deducted. Functionality is provided to allow outside funding sources to designate which riders and trips they will assist in funding and calculate copay for riders where applicable. The wallet eliminates the need to collect cash or paper vouchers in the vehicle and the subsequent reconciliation.
Where’s My Ride (WMR) is a smart phone app that provides riders with the ability to request transportation service and monitor their service in real-time. With the app, riders can track and are automatically notified of any trip status changes, the estimated time of arrival, and current vehicle location from the time of reservation until they are dropped at their destination.
Our tablet-mounted cameras can easily recognize a rider's face or scan a QR code on the rider’s app or specially issued card. This enables automatic and accurate boarding and alighting of riders. These AI-based features reduce driver input and add accuracy to the management of subsidized fares for fraud prevention. This capability is particularly important for providing increased
The system tracks and displays the location of all vehicles on a map for operation staff to monitor in real-time. All vehicle location and status data is automatically logged and recorded for reporting purposes, including full playback.
The dispatch system can be fully automated to suit demand-response transportation; it also allows supervisory input for manual dispatch. The dispatch system serves as a broker to disperse trips throughout the linked providers. Each fleet may include certain rules, including zones, driver start times, driver location, and more. It monitors drivers accepting and performing routes and takes mitigating actions in case of driver failure to accept or perform routes on time. The system continues to modify the routes, using the automated route builder, during operation to cover for cancellations, no-shows, and additional trips.
Our in-vehicle mobile data terminals (MDT) are off-the-shelf, data-enabled tablets for receiving and sending trip data, driver navigation, two-way communication, and tracking of vehicle location and driver actions. Our accessible backseat passenger device connects with the MDT to provide riders with rich features such as trip information, entertaining and informative videos and content, payment methods, and emergency communication.
The Reporting Suite utilizes all of the recorded trip service data to provide unparalleled analyses of your operation and services. The individual portals for funding sources, healthcare centers, and transportation providers all contain many pre-built, commonly used reports tailored for the needs of transit agencies and enterprises. Custom reports can also be created quickly and easily. Performance reports utilize Power BI integration to expand your reporting capabilities.
Our telephony and IVR system integrates with your microtransit solution to provide ease of service and features that significantly reduce the cost and load on call center staff. The interactive voice response greets riders by name, lets riders book trips from commonly used addresses without a call-center agent, and automatically populates all their details on the call center screen if they need an agent. Automated calls to riders before their pickup with live status updates and at-location announcements.
Rides to Health serves healthcare centers by providing an operations screen where they can view incoming and outgoing rides and reschedule appointments as needed. By providing certainty about the arrival and departure of their patients, center staff are freed up from assisting patients in finding a vehicle or talking with transit providers to find an appropriate ride home.
The Funding Source portal allows individual agencies that provide support for rides - such as private insurance, public agencies, or non-profit charities - to quickly and easily help their clients find and pay for rides. The portal allows for agencies to set rider eligibility, create limitations on the type and number of rides provided, and approve applicants for support. Agencies can then load rider wallets, pay automatically upon each ride, or choose bulk billing on a regular schedule.